White GloveSignature Stays
White Glove concierge at her desk — attentive, professional and ready to assist every guest
Guest Concierge

Your Stay,
Attended

From the moment you arrive to the day you leave, our concierge team is here — not as a helpline, but as a considered presence. Restaurant suggestions, local knowledge, transport guidance, and the quiet assurance that someone is always available.

Plan Your StaySocial & Leisure
The Concierge Difference

More Than a Welcome Pack

Most serviced accommodation leaves guests to find their own way. We take a different view. Before you arrive, we learn what matters to your stay — whether that is a quiet table at a neighbourhood restaurant, directions to a family-friendly afternoon, or simply knowing the best coffee within walking distance.

Our concierge support is personal, not automated. A real team, available throughout your stay, who know the properties and the areas around them. We handle the small things so that your time is spent on what brought you here.

AvailableThroughout your stay
ApproachPersonal, not scripted
CoverageLocal & practical
Guests being warmly greeted at a luxury restaurant — the kind of personal introduction our concierge arranges
· a table arranged · not just suggested
Technology & Hospitality

Introducing Mycel 1.0

Every White Glove property includes access to Mycel 1.0 — our digital guest platform, built to put everything you need about your stay in one place, from the moment you receive your booking confirmation.

Mycel 1.0 — the White Glove digital guest platform shown on desktop and mobile, putting your stay details in one place

Your Digital Guest Guide

Everything in One Place

Mycel 1.0 is designed to give guests instant access to their property guide — Wi-Fi details, appliance instructions, check-out information and local recommendations — without searching through emails or printed folders.

  • Property guide and house manual, always accessible
  • Wi-Fi credentials and appliance instructions
  • Local restaurant and attraction recommendations
  • Frequently asked questions and useful contacts
  • Check-in and check-out guidance
mycel 1.0 · in development
White Glove concierge — the human presence that Mycel 1.0 supports, not replaces

Evolving With Every Stay

Built to Grow

Mycel 1.0 is the foundation. As the platform develops, guests will benefit from more personalised recommendations, smarter local guidance and features designed around how people actually use their stays — whether that is a two-night city break or a month-long corporate placement.

The technology is designed to support our concierge team, not replace them. Every digital touchpoint is backed by a real person who can step in when a question needs a considered answer.

How We Work

The Shape of a White Glove Stay

dedicated concierge contact for every booking, from confirmation to check-out

· not a rota · a named person

days a week our team is available — not just during office hours

· mornings · evenings · weekends

-arrival contact made for every stay — so we know what matters before you arrive

· preferences noted · arrangements made

properties will benefit from Mycel 1.0 as the platform develops — your digital guest guide, designed to be ready before you arrive

· property guide · local recommendations

extra charge for concierge support — it is part of every White Glove stay

· included · not an add-on
Common Questions

What Guests Ask

"The details are handled — so yours can be the stay you came for."

· white glove signature stays
Ask us directly

Every White Glove booking comes with a named concierge contact — a real person you can reach before and during your stay. We handle restaurant recommendations and reservations, local transport guidance, grocery and welcome-pack requests, and anything else that makes your stay easier to settle into.

We are also developing Mycel 1.0 — the technology behind the next generation of the White Glove guest experience, designed to bring together everything a guest needs to know about their property and the neighbourhood around it.

Yes. Concierge support is part of every White Glove stay — it is not an add-on or an upgrade tier. When you book through us, you have access to your concierge contact from confirmation through to check-out, at no additional charge.

Our team is available seven days a week, including evenings and weekends. We are not a nine-to-five service. If something comes up during your stay — a late arrival, a change of plan, a last-minute request — you can reach us.

Mycel 1.0 is the technology behind the next generation of the White Glove guest experience — designed to bring together everything a guest needs to know about their property and the area around it, from how the appliances work to where to find the best coffee nearby.

As the platform develops, it is designed to be accessible before arrival, with no app download required. It is intended to complement our concierge service — not replace it.

Absolutely. Group stays and occasions — birthdays, anniversaries, family gatherings, hen and stag weekends — are something we handle regularly. Tell us about the occasion when you enquire and we will make sure the property and the arrangements are right for your group. You can use our Social & Leisure enquiry form to get started.

We can point you in the right direction for transport — including reputable local chauffeur and transfer services — and help you plan your arrival. For corporate travellers with specific transfer requirements, mention it in your corporate enquiry and we will factor it into your arrangements.

Plan Your Stay

Ready When You Are

Tell us about your stay — the occasion, the group, what matters most — and we will take it from there. Every White Glove booking comes with personal concierge support from the moment you confirm.

Make an EnquirySocial & Leisure stays